Legal
Privacy Policy
This policy explains how information submitted through the DefendX website is handled.
Information we collect
- Contact details you submit through enquiry, demo, quotation, support, tender and distributor forms, including name, company, role, email address, phone number, city, state and country.
- Project information you choose to share, such as panel counts, building counts, existing fire alarm brands and uploaded drawings or BOQ documents.
- Standard technical data generated when you browse the website, such as pages viewed and approximate region.
How we use information
- To respond to your enquiry and prepare technical or commercial proposals.
- To provide support for installed DefendX systems.
- To issue documentation you have requested, including datasheets and specification text.
- To improve product documentation and website content.
Legal basis and consent
- Information is processed on the basis of your request to be contacted. You may withdraw consent at any time by contacting DefendX using the details on the contact page.
Sharing
- DefendX does not sell personal information. Information may be shared with authorised distributors or service partners only where necessary to respond to your specific enquiry.
Retention
- Enquiry records are retained for as long as needed to support the commercial relationship and to meet record-keeping obligations. Uploaded files are removed when no longer required.
Your rights
- You may request access to, correction of, or deletion of the information you have submitted. Requests are handled through the contact details published on the contact page.
Security
- Submitted information is stored with access limited to authorised DefendX personnel. No transmission over the internet can be guaranteed to be completely secure.
Contact
- Privacy queries: defendxsystems@gmail.com. Registered office: Visakhapatnam, India.